Last Updated: November 2025
RideNow247 provides an online platform for booking rides with licensed taxis in Turks and Caicos. Since drivers are independent operators, refunds depend on the stage of your booking.
If you cancel your ride before a driver accepts, you'll receive a full refund automatically.
Once a driver accepts your ride, your payment is held securely until the trip ends. If you cancel after acceptance, refunds are handled directly by the driver, since they have committed their time to your request.
You can contact the driver using the details provided in your booking.
Payments are processed after the trip ends. If you experience an issue with your trip, please contact [email protected] within 24 hours and we'll review your case.
Refunds (where eligible) are usually processed within 3–7 business days, depending on your bank or payment provider.