Question 1

What is RideNow?

Accepted Answer

RideNow is a booking platform that connects visitors and locals in Turks and Caicos with licensed local taxi drivers. We are not an official taxi company - we simply make it easier to request, track, and pay for a ride online.

Question 2

Are RideNow drivers employed by you?

Accepted Answer

No. All drivers using RideNow are independent, licensed taxi operators in Turks and Caicos. We partner with them to bring their services online so visitors can easily book rides in advance or on demand.

Question 3

Is RideNow available across the islands?

Accepted Answer

Currently, RideNow operates in Providenciales, the main island of Turks and Caicos. We plan to expand to other islands based on future demand.

Question 4

Are the taxis insured?

Accepted Answer

Yes. All taxis on our platform are licensed and insured by local authorities. RideNow itself does not provide transportation services - the trip is conducted by the taxi company or driver you are matched with.

Question 5

Are the rates official taxi rates?

Accepted Answer

Our fares are based on publicly posted taxi rates or estimates close to those rates. A small platform or service fee is added to support app operations and online booking. We are continuously working with local taxi operators to make pricing more competitive, but final rates depend on their participation and agreement.

Question 6

When am I charged for my ride?

Accepted Answer

You are only charged at the end of your trip. Your payment is securely held until your ride is completed and released once the driver confirms the trip is done.

Question 7

Can I cancel a ride after booking?

Accepted Answer

Yes. You can cancel anytime before a driver accepts and receive a full refund. Once a driver accepts your ride, you will need to contact the driver directly to request cancellation.

Question 8

Does booking through RideNow guarantee a driver?

Accepted Answer

Not always. Submitting a ride request does not guarantee a driver will accept. Since RideNow works with independent drivers, availability depends on who is online and accepting requests at that time.

Question 9

Who is responsible during the trip?

Accepted Answer

Each trip is operated solely by a licensed taxi driver, not RideNow. We are not responsible for events that occur during the ride. However, all taxis are insured in accordance with local regulations.

Question 10

Why should I use RideNow?

Accepted Answer

RideNow helps you book taxis instantly without calling around, view estimated fares before confirming, pay securely online at the end of your trip, and connect with trusted local drivers. It is the easiest way for tourists and residents to experience safe, reliable transportation across Turks and Caicos.

Question 11

What is the goal of RideNow?

Accepted Answer

RideNow is a concept in development. We are exploring how to make transportation easier, more transparent, and more convenient for everyone visiting or living in the Turks and Caicos Islands. Our goal is to become the go-to ride booking solution for the islands.

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